Refund & Cancellation Policy

1. Order cancellation

You may request to cancel an order before it is dispatched by emailing us as soon as possible. Once an order has shipped it can no longer be cancelled, but it may be eligible for a return below.

2. Returns eligibility

You may request a return within 7 days of delivery if the item is:

• Unused, unlit, and in its original sealed packaging; or
• Damaged in transit, defective, or not what you ordered.

3. Non-returnable items

For hygiene and safety reasons, candles that have been used or burnedcannot be returned unless they are defective or damaged. Accessories must be returned unused and in original packaging.

4. How to request a return or refund

Email hello@labougieboutique.in with your order number and, where relevant, photos of the item and packaging. Our team will confirm eligibility and next steps.

5. Refund method & timing

Approved refunds are issued to your original payment method via our payment partner, Razorpay. Once approved, refunds are typically initiated within 2–3 business days and may take a further 5–7 business daysto reflect, depending on your bank or card issuer.

Partial refunds are supported: for orders with multiple items, we can refund only the affected item(s) and quantity, along with any applicable shipping where the whole order is returned.

6. Exchanges

The fastest way to get a different fragrance or size is to request a refund for the eligible item and place a new order. For damaged or defective items we’ll arrange a replacement at no additional cost.

7. Contact

Questions about a cancellation or refund? Email hello@labougieboutique.in — we’re happy to help.